1. Introduction Welcome to Translated.ae. By using our website, you agree to comply with these Terms of Use. If you do not agree, please refrain from using our services.
2. Services Provided Translated.ae offers legal and certified translation services in multiple languages. Customers can upload their documents, select input and output languages, specify the number of pages and document type, and receive an estimated price for a standard 3-day delivery.
3. Order Submission
- Customers can upload documents directly to the platform or contact us via WhatsApp.
- Documents should not exceed 10 pages. For larger documents, customers must contact us via WhatsApp. If the uploaded document exceeds 10 pages, delivery time cannot be guaranteed.
- A standard page is considered 200 words or less; pages exceeding 200 words will be counted as two pages for payment purposes.
4. Delivery Options & Cut-off Times
- Standard (3-Day) Delivery: Available for orders placed at any time, except on public holidays.
- Next Day Delivery: Available for orders placed before 18:00 GST (Dubai Time). Orders placed after this time will be processed for the following business day. Not available for orders placed on Saturdays or public holidays.
- Same Day Delivery: Available for orders placed before 13:00 GST (Dubai Time). Orders placed after this time will automatically be processed as next-day delivery. This option is unavailable on Sundays and public holidays.
- If an order is placed past the cutoff time for a chosen delivery option, it will be processed for the next business day, and no refunds will be issued.
5. Pricing & Additional Charges
- The estimated price is based on the number of pages (200 words per page).
- If the word count per page exceeds 200 words, additional charges will apply.
- Customers must pay the price difference if their document exceeds the initially stated page count.
6. Physical Document Delivery
- Customers can opt for a hard copy of the translated document at an additional cost.
- Customers selecting this option must provide an accurate delivery address and necessary details.
7. Payment
- Payment must be completed before the translation process begins.
- No refunds will be provided for late orders due to incorrect selection of delivery options beyond cutoff times.
8. Limitations of Liability
- Translated.ae acts as an intermediary between customers and certified translation office partners.
- While we strive for accuracy and timely delivery, we do not guarantee delivery times for documents exceeding 10 pages.
- We are not responsible for errors or delays caused by incorrect information provided by the customer.
9. Modifications Translated.ae reserves the right to modify these Terms of Use at any time. Continued use of the service constitutes acceptance of the updated terms.
10. Contact Information For any inquiries, please contact us at support@translated.ae.